Just read Russ’s blog. It’s a nice post that made me think if there is a single ECM vendor who really managed to make their customer happy with full-fledged ECM requirements.
I think its not only mergers and acquisitions that led the large or mid size, organization to have various sub-ECM products from different vendors but it’s the piling of softwares that grows during the period. The reasons may be a not-so future oriented solution from service providers or a highly effective sale person or a customer with no or very less IT experience.
There are numerous cases where customers have enough ECM softwares and do not know what to do. E.g. I have come across with customer with Sharepoint already in place and looking for Livelink as DMS or customers with Livelink as DMS and Fatwire as WCM in place and then looking for integration.
The problem is on the other side as well. A few genuine ECM vendors really cater to “custom” ers requirements. Therefore, before going for any ECM establishment, customers should check the integration points with their existing WCM/ DMS/RM/BI etc infrastructure and at the same time ask the Service providers to show some kind of proof of concepts (POC) to validate the integrations